Shipping and Refund Policy

Shipping Policy

YellowBee strive to help our customers to save on the shipping cost. At present, we offer shipping via Canada Post, Canpar, UPS, FedEx, Purolator and ICS. All our products will be shipped from Calgary, AB. Please note that all carriers do not pick up parcels on weekends and holidays.

As default, all packages will not require signature upon arrival. You may check the “signature upon delivery” box if you require this service. However, extra charges may apply. The Base Insurance Free coverage is different with different carriers. If no extra Insurance is requested, the maximum claim amount you will receive will be the amount allowable by the carrier (if any). The customer is responsible for the balance of loss. Within Canada, shipping with Canada Post Regular Parcel and ICS do not come with any insurance.

Orders over $200 will have "Signature Required" at delivery as default. Please let us know ahead, If you wish to waive the signatory requirement. 

When the package has a confirmed delivery, a tracking number (if applicable) will be emailed to you. You can use the tracking number to know its status and when to expect a delivery. For any delivery issues, customer needs to contact the courier service. 

Please note that Small Packet USA / International (Air and Surface) does not come with a tracking number. They will be no insurance and customer service support from Canada Post for this method of shipment. Please refer to Canada Post's website for the latest estimated shipping time.

The shipping costs will be calculated by the shipping or the courier company. If the shipping costs were miscalculated (rarely but this can sometimes happen), we reserve the right to adjust the shipping to reflect the actual cost. If this happen, we will contact you with the correct shipping charges to collect the remainder amount due.

Please ensure that the proper and correct address is provided at the time of your order. Packages returned to us marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 20% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.

 A 20% restocking fee will be charged to you if an order is cancelled after processing has begun.

We reserve the right to use a different courier with similar or better service or turnaround time should the needs arise.

We are NOT responsible for packages that are stolen by porch pirates. 

In the case of missing / undelivered parcels, we will file a claim with the respective carrier on your behalf but we will not re-ship your order.

Customer will need to indicate and pay for shipping insurance, if you need your order to be insured beyond the basic amount covered by the carriers. Please note that not all carriers offer basic insurance. If you do not indicate and pay for additional insurance, all loss parcels will be subjected to the maximum claim allowable by the individual carrier (if any / applicable). Typical (not necessary applicable to all carriers) claims maximum amount is CAD 100.00, regardless of your actual invoice amount.

ICS, Canada Post's Regular Parcel and Small Packet USA / International do not come with insurance. 

As per UPS's policy, their insurance does not cover for breakage, loss or theft for parcels that contain glass or liquid products.

Customers are responsible to provide an accurate and complete shipping address in the order. In the event that we are penalised by the carrier for the wrong or incomplete shipping address, customer will be responsible to pay for the address change penalty. 

(Aug 17, 2021) - We just added ICS Courier as one of the delivery option for our customers. Please note that ICS will only deliver to residential address, no PO Box (your address needs to be on Google Map)  and they DO NOT have insurance in their shipping. ICS will also impose NSR (No Signature Required) to all parcels. This means that they are allowed to do Safe Drop and will not be responsible for any loss of parcels. Using them means that you are in agreement to their terms and conditions.

(Jun 17, 2022) - The delivery commitment of ICS could vary between customers. Some customers have received them on time and some did not. We strongly recommend you to choose other carriers, if having your order delivered on time is important to you.

Self-Pick-Up Option

Customers can complete the order online, pre-pay via eTransfer and do a self-pick-up from us. Please contact us after you have placed the order so that we can make arrangement for your pick-up. Please wait until you get the notification email before arriving at our store. If you arrive before receiving the notification and wanted to pick up the order immediately, we will impose $20.00 expedited fee to get your order(s) ready.

Customer selecting this option needs to pick up the items within 7 days after the order is ready. Please contact us if you cannot make it on time. If we do not hear from you after 7 days, we reserve the rights to cancel the order and treat the order as regular return, with 20% restocking fee.

Please note that we do not provide boxes, bubble wrap or packaging material for self-pick-up orders.

Customers can pickup from our warehouse:

#106 - 2880 107 Ave SE

Calgary, AB T2Z 3R7

Weekdays: 12:30pm ~ 6pm


International Shipping

We are only shipping to Canada, USA and certain countries outside of Canada at this moment. Please contact us for more details.


Backorder

In some cases, we may run out of stock at the time of packaging. If this happens and you’ve purchased a backordered item, we will issue a refund of the product that is unavailable.


Return Policy

We are committed to total customer satisfaction.
a)    Final Sale / Liquidation / Clearance / Special Order

i)    We do not offer any return/refund/exchange for all items marked as Final Sale / Liquidation / Clearance / Special Order.

b)    Damage items due to shipping
i)    Any damaged items need to be reported within 3 days upon receipt of shipment.
ii)    Please take photos of the outer carton box and the damaged item(s).
iii)    Please contact us to arrange for the return & replacement or refund.
iv)    All returns need to be made within 14 days after the initial report is made to us.
v)    For small amount order, we may offer you a refund, instead of a replacement.
vi)    Refund will only be made after we received the return and confirm the damage claim.
c)    Defective items
i) Any defective claims need to be reported within 15 calendar days upon receipt of shipment.
ii) Please provide photos/videos of the claimed defectives and provide detailed descriptions.
vii)   Refund will only be made for actual defective items. If some items were found to be defective, it shall not be assumed that all are defective.

d)    Shipping Error
i)    Any shipping error made by us needs to be reported within 3 days upon receipt of shipment.
ii)    Please contact us to arrange for the return & replacement or refund.
iii)    All returns need to be made within 14 days after the initial report is made to us.
iv)    Only items in unused, original packing, resealable and condition suitable for resale are allowed to be returned.
v)    For amount less than $10.00, we may offer you a refund, instead of a replacement.
vi)    Refund will only be made after we received the return in its original condition.

e)    Change of mind
i)    We allow for 30 days return from the date of order received, if you change your mind after receiving the items.
ii)    Please contact us to arrange for the return & refund.
iii)    All returns need to be made within 14 days after the initial report is made to us.
iv)   Only items in unused, original packing, resealable and condition suitable for resale are allowed to be returned.
v)    Some products such as ingredients, raw materials, fragrance oils, essential oils...etc. cannot be returned after products is shipped as we cannot ensure the product integrity to resell them. 
vi)   Return shipping will be at customer’s expense.
vii)  Refund will exclude the initial shipping cost.
viii)  We will charge a 20% restocking fee of the items to be returned. This is to cover the cost of our labour, time and packing consumables.

 

New (Sep 23, 2021)

Any customers changing their mind or for any reasons requested an order to be cancelled and refunded before it is processed (start packing) will incur a 3% cancellation fee, if the order is paid with credit cards or through PayPal. This fee is for PayPal and the credit card processing company. Customer can still opt to have the paid amount converted into store credit, without any cancellation fee.


f)    Other conditions

i)    All returns must be shipped by ground service to avoid any customs and brokerage charges. The box & item description needs to be marked as “Return”. Customer will be responsible for the custom, brokerage and other associated fees, if return is made by other mode.
ii)    Some of our items like the metal cans are fragile and can be susceptible to minor dent during shipment. We would like to inform our customers that we cannot assure flawless and perfect condition for such product. We will ensure that we do a 100% visual check before shipment and provide proper protection in the packing. 


Contact
yellowbeeca@gmail.com