YellowBee - Your preferred personal care product supplies, packaging and printing partner
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Shipping and Refund Policy

Shipping Policy

YellowBee strive to help our customers to save on the shipping cost. At present, we offer shipping via Canada Post. All our products will be shipped from Calgary, AB. Our target is to turnaround orders and be ready for shipment within 24 hours.

As default, all packages will not require signature upon arrival. You may check the “signature upon delivery” box if you require this service. However, extra charges may apply.

When the package has a confirmed delivery, a tracking number will be emailed to you. You can use the tracking number to know its status and when to expect a delivery. For any delivery issues, customer needs to contact the courier service.

The shipping costs will be calculated by the shipping or the courier company. If the shipping costs were miscalculated (rarely but this can sometimes happen), we reserve the right to adjust the shipping to reflect the actual cost. If this happen, we will contact you with the correct shipping charges to collect the remainder amount due.

Please ensure that the proper and correct address is provided at the time of your order. Packages returned to us marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 20% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.

 A 20% restocking fee will be charged to you if an order is cancelled after processing has begun.


Self-Pick-Up Option

Customers can complete the order online and opt for the self-pick-up option at Somerset, Calgary. Please contact us after you have placed the order so that we can make arrangement for your pick-up.

Customer selecting this option needs to pick up the items within 7 days after the order is ready. Please contact us if you cannot make it on time. If we do not hear from you after 7 days, we reserve the rights to cancel the order and treat the order as regular return, with 20% restocking fee.

Please note that we do not provide boxes, bubble wrap or packaging material for self-pick-up orders.


International Shipping

We are only shipping to Canada and USA address at this moment. However, if you require us to ship outside of these 2 countries, please contact us for more details.


Backorder

In some cases, we may run out of stock at the time of packaging. If this happens and you’ve purchased a backordered item, we will issue a refund of the product that is unavailable.


Return Policy

We are committed to total customer satisfaction.
a)    Final Sale / Liquidation / Clearance / Special Order
i)    We do not offer any return/refund/exchange for all items marked as Final Sale / Liquidation / Clearance / Special Order.

b)    Damage items
i)    Any damaged items need to be reported within 3 days upon receipt of shipment.
ii)    Please take photos of the outer carton box and the damaged item(s).
iii)    Please contact us to arrange for the return & replacement or refund.
iv)    All returns need to be made within 14 days after the initial report is made to us.
v)    For small amount order, we may offer you a refund, instead of a replacement.
vi)    Refund will only be made after we received the return and confirm the damage claim.

c)    Shipping Error
i)    Any shipping error made by us needs to be reported within 3 days upon receipt of shipment.
ii)    Please contact us to arrange for the return & replacement or refund.
iii)    All returns need to be made within 14 days after the initial report is made to us.
iv)    Only items in unused, original packing, resealable and condition suitable for resale are allowed to be returned.
v)    For amount less than $5.00, we may offer you a refund, instead of a replacement.
vi)    Refund will only be made after we received the return in its original condition.

d)    Change of mind
i)    We allow for 30 days return, if you change your mind after receiving the items.
ii)    Please contact us to arrange for the return & refund.
iii)    All returns need to be made within 14 days after the initial report is made to us.
iv)    Only items in unused, original packing, resealable and condition suitable for resale are allowed to be returned.
v)    Return shipping will be at customer’s expense.
vi)    Refund will exclude the initial shipping cost.
vii)    We will charge a 20% restocking fee of the items to be returned. This is to cover the cost of our labour, time and packing consumables.

e)    Other conditions
i)    All returns must be shipped by ground service to avoid any customs and brokerage charges. The box & item description needs to be marked as “Return”. Customer will be responsible for the custom, brokerage and other associated fees, if return is made by other mode.
ii)    Some of our items like the metal cans are fragile and can be susceptible to minor dent during shipment. We would like to inform our customers that we cannot assure flawless and perfect condition for such product. We will ensure that we do a 100% visual check before shipment and provide proper protection in the packing.

Contact
yellowbeeca@gmail.com