Shipping policy

Shipping Policy

YellowBee strive to help our customers to save on the shipping cost. At present, we offer shipping via Canada Post and few other courier services. All our products will be shipped from Calgary, AB. Our target is to turnaround orders and be ready for shipment within 24 hours.

As default, all packages will not require signature upon arrival. You may check the “signature upon delivery” box if you require this service. However, extra charges may apply.

For an extra fee, you may request for a tracking number. When the package has a confirmed delivery, a tracking number will be emailed to you. You can use the tracking number to know its status and when to expect a delivery. For any delivery issues, customer needs to contact the courier service.

The shipping costs will be calculated by the shipping or the courier company. If the shipping costs were miscalculated (rarely but this can sometimes happen), we reserve the right to adjust the shipping to reflect the actual cost. If this happen, we will contact you with the correct shipping charges to collect the remainder amount due.

Please ensure that the proper and correct address is provided at the time of your order. Packages returned to us marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 20% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.

A 20% restocking fee will be charged to you if an order is cancelled after processing has begun.

Self-Pick-Up Option

Customers can complete the order online and opt for the self-pick-up option at Evergreen, Calgary. We will notify you via email after your order is ready for pick-up.

Customer selecting this option needs to pick up the items within 7 days after the order is ready. Please contact us if you cannot make it on time. If we do not hear from you after 7 days, we reserve the rights to cancel the order and treat the order as regular return, with 20% restocking fee.

Please note that we do not provide boxes, bubble wrap or packaging material for self-pick-up orders.

 

Backorder

In some cases, we may run out of stock at the time of packaging. If this happens and you’ve purchased a backordered item, we will issue a refund of the product that is unavailable.